Shipping policy

Shipping Policy

At FlexiPawShop™, we know you and your furry companion are excited to receive your order. That’s why we work hard to ensure every package is processed carefully, shipped securely, and delivered as quickly as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

Once your order is placed, our team begins preparing it for shipment right away. Every item goes through a quality check to ensure it meets our standards before being packaged securely.

Standard Processing: Orders are typically processed within 1–2 business days.
Busy Periods: During sales events, holidays, or high-demand periods, processing may take up to 3–5 business days.

You will receive a confirmation email with tracking information once your order has been shipped.

Estimated Delivery Times

Delivery times may vary depending on your location and local shipping carriers. The following are estimated delivery windows after your order has been dispatched:

🇺🇸 United States: 5–10 business days
🇬🇧 United Kingdom: 6–12 business days
🇪🇺 Europe: 7–14 business days
🇨🇦 Canada: 7–14 business days
🌍 Rest of the World: 10–20 business days

Please note that delivery estimates do not include processing times.

Free Shipping

We are happy to offer FREE standard shipping on qualifying orders over $50 USD. Shipping promotions may vary during special campaigns and seasonal sales.

Order Tracking

As soon as your package ships, you’ll receive a tracking number via email so you can monitor your order every step of the way. Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

Delays & Carrier Issues

While we do our best to ensure timely delivery, occasional delays may occur due to weather conditions, customs processing, holidays, or carrier-related issues that are outside of our control. We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. FlexiPawShop™ is not responsible for packages delayed or lost due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible at support@flexipawshop.com with your order number and any relevant photos or details. We’ll work with you to resolve the issue quickly.